Terms and Conditions
PRICES:
Prices are in Australian Dollars. All prices are subject to change without notice. If there is a pricing error to protect us from loss or selling below cost we reserve the right to cancel the order or contact you and offer you the product at the correct or different price. Please contact us if you see a pricing error on our website. We reserve the right to cancel any order for any reason.
SPECIFICATIONS:
We do our best to represent products correctly and accurately. However, all specifications referenced are based on each manufacturer’s representations and Defibrillators Australia is not responsible for their accuracy or completeness. All specifications are subject to change without notice. Pictures of products and accessories are for reference only and may not be the exact picture or Branding of the current model or your purchase and specification of items may vary without notice.
PAYMENT:
Payments shall be in the legal tender of Australia. All purchases made online are to be paid by credit/debit card and the purchaser confirms they are either the card holder or have the express permission of the card holder to use the card for the purchase. We reserve the right to cancel any order if we believe an order to be fraudulent or suspicious. Purchases made by personal cheque may be held up to one week to allow for the cheque to clear the bank. All fees incurred in collecting a past due account are the responsibility of the purchaser. A $20 service fee will be charged for any cheque returned by the bank.
SHIPPING:
Where possible we use a traceable delivery method. Delivery to the carrier constitutes delivery to the customer. Any visible damage from transit should be reported to the carrier when the package is received – if the damage is severe the package should not be signed for. Please check your order carefully and notify Defibrillators Australia of any issues with your order immediately so we can investigate and rectify as soon as possible. Claims reported more than 15 days after receipt may be denied.
RETURN POLICY:
Please contact Defibrillators Australia support team on 1300 331 193 before returning any merchandise for any reason. Defibrillators Australia is not responsible for any merchandise returned without first making contact. Returned products will be inspected and may be subject to a restocking fee. Absolutely no returns on web products, unless the item was received in a damaged condition. Defibrillators Australia have the right to refuse a return for change of mind as per Australian Consumer Law.
Returns must be returned in the original packaging, undamaged free of shipping labels. All packaging and documentation (e.g., boxes, manuals, warranty cards, chargers, certificates of authenticity etc.) must be included with the item being returned.
REFUND POLICY:
Eligibility for Refunds
Manufacturing Defects: Refunds will be issued for Defibrillators or Accessories found to have manufacturing defects or operational malfunctions that render them unusable.
Incorrect or Damaged Shipment: Refunds will be provided if the defibrillator is shipped incorrectly or arrives damaged upon receipt.
No Refunds on Change of Mind
Change of Mind: We do not offer refunds, exchanges, or returns if you simply change your mind or no longer require the purchase. Due to the nature of defibrillators as medical devices, we cannot accept returns for hygiene and safety reasons once the product has been purchased and received.
Policy Awareness: By purchasing a products from us, you acknowledge and agree to abide by this refund policy.
DELIVERY TIMES:
Delivery times will vary based on order time and day, delivery location and delivery method. Defibrillators Australia business hours are Monday through Friday, 9am – 5pm Australian Eastern Standard Time. Orders are typically processed within 24 hours and in-stock items usually ship by the same/next business day. No charges are applied until a shipment has been made. International deliveries are shipped via Australia Post. We do our best to get your order to you as quickly as possible, but we cannot be held responsible for the delivery time once we have passed your order to the carrier.
Policy Updates
Revision: We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website or other platforms
Please contact us on 1300 331 193 if you have any questions about our terms of sale.
Defibrillators Australia PTY LTD
Unit 4 385 McClelland Drive, Langwarrin 3910, Australia
1300 331 193
Defibrillators Australia PTY LTD is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website info@heartsine.com.au, from your website, orders from our website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Defibrillators Australia will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
Defibrillators Superstore policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Defibrillators Australia PTY LTD
9/385 McClelland Drive, Langwarrin
1300 331 193